General Terms and Conditions

These General Terms and Conditions are issued by Denisa Bayerová, Company ID No. 116 66 561, with its place of business at Ve Vilkách 86, Újezd u Průhonic, Czech Republic (the “Provider”) for the purpose of governing the relationship between the Provider and its customers (the “Client” or “Clients”) within the Provider’s business activities.

The Provider is a self-employed individual and provides, in particular, individual travel planning, travel recommendations, consultations, research and recommendations of individual travel services, and individual assistance and concierge support in selecting, arranging and booking such services (the “Services”). The Client may be a consumer or a natural person or legal entity acting in the course of its business activities.

Matters not expressly regulated by the Order or these Terms and Conditions shall be governed by the generally binding laws and regulations of the Czech Republic.

Provider – the self-employed individual Denisa Bayerová providing the Services to the Client within the scope of her business activities.

Client – means:

a) a consumer, i.e. an individual who, when entering into and performing the Order, does not act in the course of their business activities or independent professional activities; or

b) an entrepreneur using the Services in connection with their business activities.

Services – include, in particular, individual travel planning, travel recommendations, consultations, research and recommendations of individual travel services, and individual assistance and concierge support in selecting, arranging and booking such services, provided by the Provider to the Client to the extent agreed in advance between the Provider and the Client.

Order – an agreement between the Provider and the Client concerning the scope and terms of the Services, including the agreed fee.

Conclusion of the Order – the moment when the Client confirms the Provider’s offer by signing the Order or by another demonstrable method, in particular through electronic communication.

The subject of the Order is the Provider’s obligation to provide the Services described in the Order and the Client’s obligation to pay the agreed fee for such Services.

The Services may be ordered through the Provider’s website, by telephone, in person, through social media or by electronic communication, in particular by email.

The Order may also be concluded through electronic communication. An Order shall be considered concluded, in particular, when the Client confirms the Provider’s offer by email or other written electronic communication, provided that it is clear from such communication that the Client agrees to the scope of the Services, their price and other agreed terms.

The Order is concluded in the Czech language. In the case of a Client who does not speak Czech, the Order may be concluded in English if the Provider and the Client agree to do so.

The Services may be ordered in different scopes as agreed in advance between the Provider and the Client.

These Terms and Conditions form an integral part of the concluded Order. By confirming the Order, the Client confirms that they have read and understood these Terms and Conditions and agree to them.

Where an Order is concluded through electronic communication, these Terms and Conditions and other information relating to the conclusion of the Order shall be made available to the Client electronically in the language in which the Order is concluded, or the Client may be provided with a link to the current version thereof.

These Terms and Conditions are also published on the Provider’s website: www.journeysbydeni.com

The fee for the Services is determined individually according to the scope and nature of the cooperation. The exact fee shall be communicated to the Client before the Order is concluded and subsequently confirmed in the Order.

The full agreed fee for the Services is payable before the Services commence, unless expressly agreed otherwise in the Order.

The Provider shall commence providing the Services after the full agreed fee has been credited to the Provider’s bank account.

The fee shall be paid by bank transfer to the Provider’s bank account: 248382786/0600, Moneta Money Bank.

For international payments:

IBAN: CZ6406000000000248382786

BIC/SWIFT: AGBACZPP

The agreed fee constitutes remuneration for the Provider’s work, time, expertise, consultations, preparation, planning, research, coordination and other Services agreed with the Client.

Whether and under what conditions the Client subsequently undertakes the planned journey does not affect the Provider’s entitlement to the fee for Services properly provided.

If, after the cooperation has commenced, the Client is unable, unwilling or decides not to undertake the planned journey for any reason, this fact alone shall not create an entitlement to a refund of the fee for Services already provided. This does not affect any mandatory statutory rights of the Client.

The Client shall provide the Provider with timely, truthful and complete cooperation necessary for the proper provision of the Services, including providing necessary information, responding to the Provider’s questions and timely confirming or approving proposals and recommendations.

The Client is responsible for assessing whether they are medically and physically fit to safely participate in any travel experiences or activities in connection with the Services. Where known to the Provider, information concerning restrictions applicable to recommended activities shall be communicated to the Client. The Client participates in activities selected on the basis of the Services at their own responsibility.

As part of the Services, the Provider may provide individual assistance and concierge support, including consulting with the Client on what and how to arrange for their journey, assisting with the selection of individual services, recommending suitable providers, preparing booking information and, where applicable, assisting the Client with the booking process itself.

The Services may include an individual consultation during which the Provider discusses with the Client their requirements, ideas, options and needs relating to the planned journey and reviews relevant options and recommendations for arranging the journey.

As part of the consultation and subsequent cooperation, the Provider may recommend and assist with the selection of individual travel services, including transportation, accommodation, transfers, activities, guides, restaurants and other services.

Individual travel services recommended or researched by the Provider are provided by the respective third-party providers. The Provider may assist the Client with their selection, arrangement and booking. The contractual relationship concerning a particular travel service is concluded between the Client and the relevant provider of that service.

As part of the concierge support, the Provider may assist the Client with the booking process for individual travel services, including preparing booking information, communicating with the relevant provider or assisting with the booking itself. Such assistance forms part of the Provider’s Services and, in itself, does not make the Provider the provider of the relevant travel service.

The Provider is not responsible for the proper provision of individual travel services by third parties, nor for changes, cancellations, availability, quality or terms imposed by such providers. The Provider is responsible for the proper provision of its own Services to the extent agreed with the Client.

The Client is responsible for obtaining all documents necessary for travel, including valid travel documents, visas, travel insurance and any required medical certificates, and is responsible for their validity and completeness.

The Client is responsible for familiarising themselves with and complying with the terms and conditions of the individual travel-service providers selected by the Client, as well as the applicable laws and regulations of the countries to which they travel.

The Provider shall not be liable for damage resulting from invalid, incomplete or missing documents that are the Client’s responsibility to obtain.

The Provider shall not be responsible for difficulties associated with individual travel services provided by third parties, including route complications, closure of tourist attractions, delays, changes or cancellations of flights, or missed connections.

The Provider shall not be liable for the inability or limitation of providing its own Services due to extraordinary, unforeseeable and independent circumstances that could not reasonably have been prevented, including natural disasters, armed conflicts, strikes, epidemics, border closures or decisions of public authorities. This does not affect the Provider’s liability to the extent required by applicable law.

All communication between the Provider and the Client, including confirmation of the Order, approval of proposals, changes and other notices, may take place electronically, in particular by email or other written electronic communication, unless the parties agree otherwise.

The Order may only be withdrawn from in cases permitted by law, the Order or these Terms and Conditions.

The Provider may withdraw from the Order if:

the Client fails to provide the Provider with the cooperation necessary for proper performance of the Order; or

the Client materially breaches their obligations under the concluded Order. In such a case, the Provider shall be entitled to payment for costs incurred and Services already provided to the extent permitted by applicable law.

The Client may withdraw from the Order due to a material breach of the Provider’s obligations under the concluded Order.

Where applicable under law, a Client who is a consumer has the right to withdraw from an Order concluded at a distance within 14 days of its conclusion, without giving a reason and without penalty.

The Client expressly requests that the Provider commence providing the Services before expiry of the statutory withdrawal period. Before commencing the Services, the Provider shall inform the Client of the consequences of such early commencement.

If the Client withdraws from the Order before the Services have been fully provided, the Client shall pay the Provider a proportionate part of the agreed fee corresponding to the Services actually provided up to the moment of withdrawal, provided that the applicable statutory conditions are met.

If the Services have been fully provided before expiry of the 14-day withdrawal period on the basis of the Client’s express request and the applicable statutory conditions are met, the consumer’s right to withdraw from the Order shall expire in accordance with the applicable provisions of the Civil Code.

If, after the Services have been properly provided, the Client is unable, unwilling or decides not to undertake the planned journey, this fact alone shall not create an entitlement to a refund of the fee for Services already provided.

The Client may submit a complaint concerning any defects in the Services without undue delay, preferably in writing by email to connect@journeysbydeni.com.

The Provider shall assess the complaint without undue delay and, in any event, within 30 days of its proper submission, and shall inform the Client of its position.

A Client who is also a consumer may, in the event that a complaint is rejected or in the event of any other consumer dispute with the Provider, contact the Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI) and use the available alternative dispute resolution procedure.

These Terms and Conditions are valid and effective as of 16 August 2026.

The Provider reserves the right to update these Terms and Conditions. Any updated version shall be published on www.journeysbydeni.com.

Changes to these Terms and Conditions shall not apply to Orders already concluded unless otherwise agreed between the Provider and the Client or required by applicable law.

The processing of the Client’s personal data is governed by separate Privacy Policy, available on the Provider’s website.

Provider’s contact email: connect@journeysbydeni.com